Shipping & Delivery Policy
Last updated: September 19, 2026
100% digital delivery — koi physical shipping nahi
Whiteboard Factory sirf digital software service hai. Koi physical product ship nahi hota.
1. What you receive
- Subscription access: Paid plan features activate immediately after successful payment (Stripe checkout or Razorpay subscription authentication).
- Exported videos: MP4 files download directly from your browser to your device — we do not ship DVDs or USB drives.
- One-time add-ons (e.g. AI Voice credit pack): credits add to your account instantly after payment confirmation.
2. Delivery timeline
| Item | Delivery |
|---|---|
| Free account | Instant on email verification / signup |
| Paid subscription | Instant — usually within 60 seconds of payment |
| Plan upgrade | Instant entitlement update via webhook |
| Data export ZIP | Instant download from Settings |
3. Failed delivery
Agar payment successful dikhe lekin plan activate na ho, email [email protected] with payment receipt. Hum 1 business day me fix karenge.
4. Geographic availability
Service globally available jahan HTTPS browser access allowed hai. India users Razorpay; international users Stripe use karte hain.